HP printers are WiFi enabled. It means you can connect them to any compatible WiFi network as per your convenience and complete the printing task. But, apart from an active WiFi connection, an HP printer needs ink to print a document. To make sure that customers don’t run out of ink, HP offers subscription services called HP+ or HP Instant Ink to those who have perform HP WiFi printer setup.
As per the subscription, you will receive an ink cartridge when you run out of ink. But, you won’t be able to avail of the facility if HP Instant Ink is not connected to the printer. What to do in that case? Let’s find out with the help of this blog.
Why is HP Instant Not Connected to Printer?
The HP Instant ink or HP+ is not connected to the printer when the printer is experiencing an internet issue. If your HP printer uses a wired internet connection, check for the damages on the Ethernet cable and ensure that it is free of damages. However, walk through the next section to learn the troubleshooting tips to follow if you have connected printer to a WiFi network.
Solutions: HP Instant Ink is Not Connected to the Printer
1. Restart Printer and Gateway Device
First of all, restart your printer by disconnecting its power cord from the outlet and connecting it back after a gap of 60 seconds. Now, check if the subscription service status becomes active or not. Re-install the ink cartridge after that. You should also try restarting your WiFi gateway or router if the issue is still there. This attempt will fix glitches that prevent flawless functioning of internet.
2. Check the Distance Between Printer and Gateway
The HP Instant Ink is not connected to the printer error is just an internet connection issue which is likely to show up when the distance between printer and router/gateway is not apt. Thus, verify the same and if it is found more than needed (generally 5-8 ft), reduce the gap. See if the error fixes and HP+ services become active.
3. Verify the Network Settings
The network settings also play an important role when it comes to reliable functioning of the HP printer and its subscription services. Thus, be sure that your PC as well as the printer is connected to the same WiFi network. The WiFi frequency band is also supposed to be the same.
Note: HP Instant Ink subscription works according to the pages. Thus, you need to be very sure about the fact that the subscription is not expired. Also, make sure that you have not exceeded the page limit. Payments need to be done timely.
In a Nutshell
This was all about what to do if HP Instant Ink is not connected to the printer. Hopefully, after rebooting your printer and gateway, verifying the WiFi network settings, and maintaining an optimal distance between the printer and router, you will be able to get this problem resolved. However, if you want printer to function smoothly, always keep its firmware updated. This point also applies to the router or gateway you are using.